Legal
Refund Policy
Who sells your subscription
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle sells proxo subscriptions, add-ons and AI credits for Proxo Ltd, takes the payment, issues the invoice and handles refunds. Paddle's Buyer Terms and Refund Policy apply to your purchase.
How to request a refund
Use the link in your Paddle receipt, or go to paddle.net and choose to request a refund. Paddle reviews each request and decides it under its Refund Policy. Approved refunds go back to the original payment method where possible.
For a problem with the product itself, email support@proxo.ai first so we can fix it.
Refunds under the Terms of Use
- If proxo ends the Terms for convenience, proxo refunds the unused part of pre-paid fees, pro rata (Section 14.3).
- If you end your subscription because you do not accept a material change to the Terms, proxo refunds the unused part of pre-paid fees, pro rata (Section 20.2).
- Your rights under applicable consumer-protection law are not affected (Section 5.4).
Cancelling
You can cancel at any time from Account Settings. Cancelling stops the next renewal, and access continues to the end of the current billing period (Sections 5.2 and 14.2). Cancelling is not a refund request.